1. Purpose and scope
This Refund & Access Policy (“Policy“) explains how ZohaClick (“we,” “us,” or “our“) handles refunds, cancellations, access issues, and file-delivery issues for purchases from store.zohaclick.com (the “Store“).
Business model: this Store sells digital products only. We do not ship physical products, so physical returns and return-shipping rules do not apply here.
This Policy works together with our Terms and Conditions, Privacy Policy, and Cookie Policy. If there is a conflict, the most specific policy for the issue controls, unless mandatory law says otherwise.
2. Plain-language summary
| Topic | Summary |
|---|---|
| Store type | Digital products only (downloads/access) |
| Change-of-mind refunds | Often limited after access/download is provided, unless local law requires otherwise |
| Technical/access issues | We first try to fix access or replace files quickly |
| Defective/not-as-described content | May qualify for refund, replacement, or other legal remedy |
| Refund destination | Original payment method in most cases |
| Support channel | Contact with order number and checkout email |
3. Definitions
| Term | Meaning |
|---|---|
| Digital Product | Any downloadable or access-based item sold through the Store (templates, ebooks, files, kits, etc.). |
| Access Granted | When download links, account entitlement, or content access is made available to your order/account. |
| Downloaded | One or more files were retrieved through available links, according to Store access logs. |
| Original Payment Method | The payment method used at checkout. |
| Defective Content | A file that is corrupted, materially incomplete, unusable for its stated purpose, or materially inconsistent with listing claims. |
| Not as Described | The delivered digital product materially differs from the advertised product page at purchase time. |
4. How digital delivery affects refunds
Digital content can be copied instantly after access is granted. For that reason, change-of-mind refunds are often more limited than for physical products.
Where required by law (including parts of the EU/EEA/UK and other jurisdictions), we honor statutory withdrawal and conformity rights. Where law allows us to limit withdrawal after immediate digital delivery begins with your consent, those limits apply.
5. EU/EEA/UK digital-content withdrawal notice
If you are in the EU, EEA, or UK, digital-content rules may include a statutory withdrawal period (commonly 14 days) with an exception where:
- you requested immediate performance (immediate download/access), and
- you acknowledged that withdrawal rights may be lost once performance begins.
Our checkout and order records may be used to evidence that acknowledgement where applicable. If local law grants non-waivable rights, those rights prevail.
6. Eligibility matrix
| Scenario | Typical outcome | What we may require |
|---|---|---|
| Duplicate purchase by mistake | Usually refundable after verification | Order numbers, timestamps, same account/payment proof |
| No access granted after successful payment | Access fix first; refund if unresolved | Order number, checkout email, screenshot/error details |
| Corrupted or unusable file | Replacement/fix first; refund if unresolved | Error details, app/version used, proof of corruption if requested |
| Materially not as described | May qualify for refund or replacement | Description mismatch details and evidence |
| Change of mind before any access/download | May be refunded case by case or per law | Request before first access where possible |
| Change of mind after access/download | Usually non-refundable unless law requires | Case review and statutory-right check |
| License misuse or unauthorized sharing | Refund may be denied | Fraud/compliance review |
7. Non-refundable situations (unless law requires otherwise)
- Digital products already accessed/downloaded where applicable law permits withdrawal limitation.
- Issues caused by unsupported software, unsupported app versions, or user environment not matching listed requirements.
- Requests that only relate to personal preference when product matches listing and files function as described.
- Products clearly labeled as final sale, non-refundable, or equivalent (where lawful).
- Abusive patterns (for example repeated buy-download-refund behavior, chargeback abuse, credential sharing, or policy evasion).
8. Cases that often qualify for remedy
- Files cannot be accessed despite valid payment and normal troubleshooting.
- Delivered files are materially defective and not fixable within a reasonable time.
- Delivered product materially differs from what was sold.
- Billing or payment errors that caused duplicate or incorrect charges.
Remedy may be one of: access restoration, corrected file delivery, replacement with equivalent content, partial refund, full refund, or store credit (where legally allowed and agreed).
9. How to request a refund or access fix
- Contact us through Contact and include your order number.
- Use the checkout email used on the order.
- Describe the issue clearly (access, file quality, mismatch, duplicate charge, etc.).
- Provide supporting evidence when relevant (error screenshot, file behavior, app/version details).
For security and fraud prevention, we may verify ownership before issuing refunds or changing access.
10. Support-first workflow for technical issues
For technical/download issues, we generally attempt a practical fix before refunding, such as:
- resetting download permissions,
- re-issuing secure links,
- providing corrected files,
- confirming compatibility requirements and steps.
If a reasonable fix is not possible within a reasonable period, refund eligibility is reviewed under this Policy and applicable law.
11. Time windows
We recommend reporting issues as quickly as possible. Typical guidance (subject to legal overrides):
| Issue type | Recommended reporting window |
|---|---|
| Access/delivery problem | Within 7 days of purchase (sooner preferred) |
| Duplicate charge | As soon as detected |
| Defective/not-as-described content | Promptly after discovery |
| Change-of-mind request | Before first access/download where possible |
12. Refund method and timing
Approved refunds are normally issued to the Original Payment Method. If a direct reversal is unavailable (for example expired card route failure), we may use another verified method or store credit where lawful and appropriate.
| Payment method | Typical posting time after we issue refund |
|---|---|
| Credit/debit card | Often 5-10 business days (bank dependent) |
| ACH / bank debit | Often 5-10 business days, but can be longer depending on bank clearing and network rules |
| PayPal | Often a few business days (provider dependent) |
| Store credit (if offered/accepted) | Usually faster after approval |
13. Taxes and currency on refunds
Refunded tax treatment follows applicable local tax rules and processor behavior. If multi-currency display was used, exchange rate differences and payment-provider fees may affect final returned amount in your account currency.
14. Chargebacks and payment disputes
Please contact us before opening a chargeback whenever possible. Many issues can be resolved faster directly. If a dispute is opened, we may provide order logs, access logs, communications, and verification records to the payment provider.
15. Fraud prevention and abuse controls
We may deny, reverse, or limit refunds where we reasonably detect abuse or fraud, including:
- repeated refund requests after successful access/download,
- account sharing or unauthorized redistribution,
- false defect claims,
- stolen payment usage or identity mismatch.
16. Product updates and version changes
Some products may receive updates. Unless a listing explicitly guarantees lifetime updates, purchase may grant access only to the version and update scope described at time of purchase.
17. License violations and access revocation
Material license violations (such as unauthorized redistribution) may result in suspension of download access, account restriction, and legal enforcement without refund, where allowed by law.
18. Regional rights (summary)
This Policy does not override non-waivable legal rights. Examples:
- EU/EEA/UK: statutory digital-content conformity and withdrawal rules may apply.
- United States: state consumer-protection rules may apply by jurisdiction.
- Australia/NZ/Canada and others: statutory guarantees and mandatory remedies may apply.
General references: EU consumer rights, FTC consumer protection, ACCC consumer guarantees.
19. Records and evidence
For compliance and dispute handling, we may retain records related to orders, access events, support messages, and refunds as described in our Privacy Policy.
20. Policy updates
We may update this Policy for legal, operational, or product changes. Updates are effective when posted with a revised “Last updated” date unless a later date is specified.
21. Contact
For refund or digital access help, contact us via Contact or email [email protected]. Include your order number, checkout email, and issue details.